Every business uses workflows. These are the sequences that are carried out to organise everyday tasks and ensure that a specific objective is achieved. They might be in the form of a checklist or a series of tasks that come one after the other. They are regularly used for the more routine or repetitive processes that take place every day in organisations.
But it is not just about using workflows. It is about automating them.
A 2021 report found that 94% of SME workers surveyed said they perform repetitive, time-consuming tasks. The report also noted that 90% of knowledge workers found that automation improved their jobs and 66% said automation has made them more productive.
In organisations, every department can use a workflow automation system – including marketing, finance, human resources (HR), operations and sales. It is typically used to automate jobs that involve repetitive tasks and don't require significant levels of decision-making.
What is Workflow Automation?
To put it briefly, Workflow Automation refers to the use of software to complete tasks and activities, without the need for human input. Making the switch to automated workflows is a great way to save money and time by reducing both manual repetitive tasks and the number of errors in these tasks. Essentially, it makes work faster, easier and more consistent. Here are four BIG reasons why you should make the switch to Workflow Automation.
1. Streamlining processes
Manual workflows may involve a lot of documents being passed from one employee member to another. If they are electronic then they could result in high volumes of email traffic. Not only is this wasteful and inefficient but it will also affect the way staff involved handle other parts of their roles too. Automated workflows reduce the back and forth and help to improve the performance of processes by streamlining them. Using Willow360 for example, this might be an opportunity to have suppliers e-sign contracts that are then uploaded to SharePoint.
2. Reducing the potential for error
Automated workflows do not rely on human actions to complete them and so, are much less subject to mistakes and errors than manual workflows are. Many businesses who make the switch to automated workflows are often surprised to see just how much more accurate and error-free results are than when reliant on manual processes. The drastic reduction in errors packs a huge punch for the business – not only is there less wasted time and effort because of mistakes but productivity, revenue and customer satisfaction are also improved.
3. Improve security and compliance
By overseeing both the operational and access elements of workflows, automated systems can improve compliance and security across all areas of the business. With automation in place, security is much improved when it comes to processing information and managing sensitive data that needs to be routed through the right channels. There is also less reliance on individual staff members knowing where information should be stored and how to handle it – instead, there are clear instructions on what to do and when, which helps take the pressure off everyone.
4. Empowering employees in their work
Where the right processes have been set up, employees understand what is expected of them and are much better equipped to be proactive when it comes to completing tasks and taking the next steps. Automated workflows provide clarity and give employees the tools to be proactive in what they are required to do. The time and effort needed to process information is much reduced so staff can focus on delivering the best possible customer service.
For more information on Workflow Automation, visit Willow360.
